FAQs

Are the hats sized?

One size fits most. Our hats are fitted yet stretchy, and will fit almost everyone. But if you know that you have a smaller or larger than average head, simply send us the circumference of your head (measure around the tops of your ears and across the tops of your eyebrows) and send us the measurement as a note to seller along with your order. We will make sure the hat we send you is the perfect size.

Do you make children’s hats?

Our heads grow only marginally after the age of about 8-10, so our regular adult hat will fit most children this age and up. If you would like to order a hat for a child younger than 8 years old, please contact us directly.

How do I care for my hat?

Hats should be hand washed in cold water and laid flat to dry. Though the hat is felted in a washing machine, it will shrink (a lot!) more if you put it in the machine again. If your hat has stretched slightly through extended wear, simply hand wash it – just like any garment, it will tighten up slightly when washed.  If you like, you can shape it directly on your head when it is still damp and it will take the shape of your head perfectly.

How do I wash my slippers?

The slippers can also be handwashed, in cold water, or spot cleaned.  Again, because of the naturally occurring lanolin in the wool, they don't get sweaty or stinky, and won't need much washing.  After HAND washing, you may want to put them through the spin cycle of your machine, to get the excess water out.  Then for best results, shape them on your foot before setting them out to dry.

I stored my hat over the summer, and now the fur or pompom is squished and not as nice. Can I fix it?

No problem!  Just give the fur or pompom a shot of steam from an iron or a tea kettle - it will instantly come back to life!

My hat is just a little too long.  Can I shrink it?

If your hat is a little too long, you can actually trim a little bit off the bottom of the hat, all the way around. The fabric is felted and it won't fray or come apart, we promise!  Just use your best scissors, and begin by trimming a small amount.  You can always take more off, but you can't put it back on!  If this all makes you nervous, feel free to contact us for more help!

What are your products made of?

All of our products are made with 100% merino wool. Merino wool is incredibly soft and fine, and is suitable even for those who otherwise find wool itchy. Because they are felted, the fabric is lovely and thick and the hats are remarkably warm, yet wool is by nature breathable. The naturally occurring lanolin in the wool also means the fabric is water resistant, making them the perfect all weather hat.

Is the fur on the fur hats real?

It is. All of the fur is 100% recycled. Currently, our fur comes from Louis, a small independent coat maker in Toronto. Louis sells us the small remnants that he is otherwise unable to use in his products, and that he previously used to throw away. This means that not only is the fur guaranteed to be clean and of a high quality, but that we are saving these scraps from the landfill. Most of the fur is coyote or fox.

Do you have a bricks and mortar shop?

We don’t, but our hats are available at many stores throughout Canada and the US, please visit our stockists page for a full list of stores and shows for this year. 

I’m interested in carrying your line in my store. Are you looking for new retailers?

We are always considering new wholesale opportunities. Please contact us with information about your store and we will provide with our wholesale information.

Which countries do you ship to?

We ship worldwide! We can ship to any country, to many places for as little as $3.

What is your return policy?

We want you to be happy with your purchase and gladly offer exchanges and returns! Our products are entirely made by hand which means they may have slight inconsistencies – no two hats are exactly alike. If you are not satisfied with your purchase, you may return or exchange it. Return postage is the responsibility of the customer, but if you ship it back to us in the same size envelope we sent it to you in, it will ship oversize letter mail ($1.80 in Canada). Returned items must be received in the same condition they were sent to you in. Please contact us before you return your item and we can help you! 

Someone bought me a hat as a gift. Can I exchange it?

No problem! Exchanges are done through the mail, please refer above for exchange information.